🇬🇧
English
Cart
Log in
Sign up
Cart
Catalog
Blog
Second hand
Coming soon
Companies
About us
How it works
Insurance coverage
FAQ
Contact
Terms and conditions
Privacy policy
Back
FAQ
Frequently asked questions
Everything you need to know before subscribing.
Shipping, delivery and pickup
What days and times do you deliver equipment?
Where do you deliver the equipment?
Do you deliver outside Valencia city?
Is there a surcharge for carrying equipment upstairs?
Do I need to show ID when I receive the equipment?
Can I move the equipment to a different address during my stay?
Bookings, cancellations and extensions
What's the cancellation policy before delivery?
What happens if I need to leave earlier than planned?
How can I extend or shorten my rental period?
Can I keep the equipment instead of returning it?
Payments, deposits and payment methods
How is the deposit calculated and when is it paid?
What payment methods do you accept?
When and how is the deposit refunded?
Do you issue invoices for companies or freelancers?
Warranty, breakdowns and protection plan
What happens if the equipment breaks down through no fault of mine?
What happens in case of theft or total loss of the equipment?
Do you offer special deals for groups or startups?