Equipment coverage and NomDesk protection
At NomDesk we know that when you work remotely, accidents happen: a spilled coffee, an accidental drop, or an unexpected failure. So you can work with complete peace of mind, we offer protection options tailored to your subscription.
How does rental protection work?
When you request your equipment, you can optionally add a protection plan to be covered against the unexpected for the entire length of your rental.
| Coverage | Without a protection plan | With a protection plan |
|---|---|---|
| Technical faults / factory defects | 100% included (free replacement) | 100% included (free replacement) |
| Accidental damage (drops, knocks) | Customer covers repair or replacement cost | Covered (subject to a deductible depending on the tier) |
| Accidental liquid spills | Customer covers repair or replacement cost | Covered |
| Theft at home | Customer covers the value of the equipment | Covered (a police report is required) |
General coverage terms
- Fast replacement: if your equipment suffers damage covered by the plan, we swap it for an equivalent unit in Valencia so you don't lose a single workday.
- Exclusions: coverage doesn't apply in cases of gross negligence, unauthorized modifications to the equipment, intentional damage, or loss without a corresponding police report.
- Security deposit: the refundable deposit paid at the start is held as a guarantee until the equipment is returned and its condition is inspected.
Note: the exact deductible for each plan is listed in the catalog, and the operational rules are confirmed when each rental agreement is finalized.